CSI for Insurance Companies

Why it works:

Setup of regional and temporary popup locations for mass damage inspections. From manual inspection over hail scanner to mobile paint solutions - we are always one step ahead.

CSI has been active in the hail business for many years and has specialized on mass hail damage catastrophes in automotive caused by storms. We have embraced the challenge to make our customers' distractive side activities, i.e. handling hail storm damages, our core business. By standardising management protocol we have become ISO-certified for Quality Management and now support our customers worldwide whenever and wherever additional capacities or know-how is needed, all tailor-made to the individual needs of our customers.

Historically, CSI has been pioneering the hail business in automotive. Still today, we are consistently introducing innovations and break-through technology. CSI is the first company worldwide to include hail scanning technology (the hail scanner) and consistent digital project monitoring in its service portfolio. It works nicely, because we look at customers' problems through their eyes, question our approaches in daily activities to identify potential for improvement, and have all ideas tested in reality based scenarios, before applying them to our customers' projects. This way, we design innovation and make our processes more efficient every day.

Customer exaltation is our main objective.

Our customer portfolio has been growing steadily, and in 2018, we have handled and repaired more then 10.000 vehicles in XL-projects throughout Europe.

Organization of and support with mass damage inspections

  • Fast infrastructure setup for mass damage inspection locations and repair centers in the hail region
  • Service counter and customer area
  • Lighted inspection spots for experts with desks and WiFi internet
  • Car flow managemet & catering
  • VIP service and courtesy cars

Vehicle Hail Damage Scan

  • First provider of the hail scanner
  • Automatic and reproducible recognition of hail dents on vehicles within 2 minutes
  • 3D damage report
  • Digital data transfer of dent amount and dent size per body part into the experts' damage quoting software

Repair

  • Removing and installing parts including procurement
  • Paintless Dent Repair (PDR)
  • Paint works & body works
  • Smart repair & spot repair

Westfälische Provinzial Versicherung (WPV)

  • Installation, equipment, and project handling of temporary hail centers for WPV
  • Automated hail damage scan on vehicles to identify hail dents digitally
  • Service counters, customer areas, catering, and courtesy car availability for WPV customers
  • Repair handling including parts procurement, removing parts, paintless dent repair, body and paint work if applicable, installing parts, and washing. Partially and/or, if requested, in collaboration with regional WPV body shop partners.

Our Services for...

Insurance Companies

  • Organisation of and support with mass damage inspections
  • Vehicle hail damage scan
  • Repair

Logistics Compounds

  • Customized solutions
  • Infrastructure
  • Repair

Dealerships & Body Shops

  • On-site support for insurance experts
  • Appointment scheduling
  • Project management & repair